Corona Shipping information

Shipping Facts:

Due to the spreading corona virus the transport capacities to some countries (incl. USA, Canada etc.) are substantially reduced.

We assume that this situation will be lasting at least for the next weeks. We check the changing shipping regulations in the according countries daily and keep you updated.

Please check the FAQs of the German Post and DHL whether and how you are affected by the new shipping regulations:

https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html

 

European-Customers:

Shipping within Germany works 100% as usual with no restrictions. Shipping to most of the European Countries works with no restrictions. (for daily informations, see link above)

 

USA-Customers:

we found a way to ship your parcels to the USA again. But this cost us 3,5 times more than usual. So we had to change the shipping fee for USA from 9,95€ to 34,95€.

We know that's a lot of money, so we decided  to give you a " colored veneer pack - for 6 board"  FOR FREE to your order" (worth 29,95€).

Of course we will change everything back to usuall as soon as we can use the normal shipping process again.

 

Oceania-Customers: (Australia, New Zealand, ...)

shipping to your destination is really expensive at the moment. The shipping fee is 44,95€. We know that's a lot of money, so we decided  to give you a colored-veneer-pack and a Standard-veneer-pack (worth 29,95€ + 7,95€).

Of course we will change everything back to usuall as soon as we can use the normal shipping process again.

Shipping to New Zealand is not possible at this time:(

 

 

We need your support:

We ask you to help and support Fingerboard-Molds during this difficult time by ordering as usual and allowing us to ship your order when the shipping restrictions will be cancelled.

If you don’t know whether you are affected or not, just place your order - either it’s fine and your order will be shipped regularily or you will receive an email with all the necessary information. Then you'll give us a short answer how to proceed with your order. If it is not possible to ship your order in the near future, then of course we understand if you want your money back. 

 

Thank you for your support at this difficult time and thanks for your understanding.

 

we hope that you stay healthy, stay at home and press some awesome boards,

your Fingerboard-Molds Team